Which step correlates with greeting the client to build rapport?

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Study for the Pivot Point Perm Theory 111 Exam. Prepare with flashcards and multiple choice questions, each with hints and explanations. Get ready for your exam!

Multiple Choice

Which step correlates with greeting the client to build rapport?

Explanation:
Greeting the client is all about establishing the initial connection. This step, called Connect, is where you set a welcoming tone, make eye contact, introduce yourself, and show genuine interest. That warm, attentive start creates comfort and openness, which are the building blocks for rapport. Once you’ve connected, you can move toward creating a plan and consulting on needs, and rapport and trust develop as the relationship progresses. So the greeting aligns with the Connect step because it’s the initiating action that starts the process of building rapport.

Greeting the client is all about establishing the initial connection. This step, called Connect, is where you set a welcoming tone, make eye contact, introduce yourself, and show genuine interest. That warm, attentive start creates comfort and openness, which are the building blocks for rapport. Once you’ve connected, you can move toward creating a plan and consulting on needs, and rapport and trust develop as the relationship progresses. So the greeting aligns with the Connect step because it’s the initiating action that starts the process of building rapport.

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